Terms & Conditions

Payment is due at the time of service unless otherwise agreed upon in advance. We accept cash, Venmo, or local bank checks. We are not accepting credit cards at this time.

• Returned check fee: $35 for any check returned by the bank.
• Late fee: 15% interest on any unpaid balance after 30 days, and each subsequent month.
• Travel fee:$60–$90 may apply for service outside of our standard service areas.

Pre-Inspection: It is important that you or your agent be present for the pre-cleaning inspection before we begin work, and that you return for the post-cleaning inspection.

Post-Inspection: Please take your time with the post-inspection. Any damages must be reported immediately. If you choose not to be present for the post-inspection, you will be deemed to have accepted the work as satisfactory, and no claims can be made afterwards.

Whenever possible we use our truck-mounted cleaning system. Otherwise, we use a professional-grade portable steam cleaning machine.

We may not be able to service homes on steep slopes, hillsides, or unpaved roads, walk-up apartments without elevators, or any location that is difficult to access with our truck-mount equipment beyond 50 feet from our van to your door.

Our cleaning process will remove most soil, water-based stains, grease, oils, and organic matter, and will expose the true condition of your carpet, upholstery, or flooring. Worn, bleached, or discolored areas will remain the same after cleaning.

Unknown or undisclosed pet odor or urine contamination may resurface and may require additional treatment to eliminate the source. Some spots may or may not be removable, in which case they are considered "stains." Stain removal and pet urine sub-surface treatment are notincluded in standard cleaning, and results will vary depending on the carpet's age, condition, and how well it has been maintained.

Wicking or rapid resoiling may occur in heavily soiled carpets and from unknown or undisclosed pre-existing contamination beyond the surface area.

Special offers and services may not be available in all areas. An "area" is defined as a room up to 100 square feet. Combination areas and areas over 100 square feet are considered separate areas. Bathrooms, staircases, landings, halls, walk-in closets, and area rugs are priced separately.

Special offers are valid for residential areas only. Prices may vary for specialty fabrics, wool and oriental rugs, and special services. A service charge may be added. Special offers may expire at any time and are not valid with any other coupon, offer, or discount, nor on previously scheduled or completed services. Services must be performed during normal business hours. Other restrictions may apply — please call for details. Void where prohibited.

By submitting an application through our careers page, you certify that the information you provide is true and complete to the best of your knowledge. False or misleading statements may result in withdrawal of any offer or termination of employment.

Submission of an application does not guarantee an interview or job offer. We may verify references, prior employment, and driving record. Magic Carpet Steam Cleaning is an Equal Opportunity Employer. Application data is governed by our Privacy Policy.

Magic Carpet Steam Cleaning is licensed and insured in the State of Hawaii. We take every precaution to prevent damage to your property. However, the following limitations apply:

• We are not responsible for pre-existing damage, wear, or conditions, including worn carpet fibers, color fading, delamination, seam separation, or damage from prior improper cleaning.
• Some stains (such as certain dye stains, bleach marks, and permanent discoloration) may not be fully removable through steam cleaning. We will advise you before proceeding if we believe a stain is unlikely to come out.
• We are not liable for damage to items left in the work area that were not moved prior to cleaning, including electronics, fragile items, and valuables.

To the maximum extent permitted by law, Magic Carpet Steam Cleaning shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services.

The content on magiccarpetsteamcleaning.com, including text, images, and logos, is the property of Magic Carpet Steam Cleaning and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

Our website is provided "as is" without warranties of any kind. We make reasonable efforts to keep the information on our website accurate and up to date, but do not guarantee the completeness or accuracy of any information.